Reference

How plinko2 Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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plinko2 How plinko2 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, you have three direct ways to reach us. Our team handles privacy requests as a priority, and we aim to respond within a reasonable timeframe. Each channel is staffed by agents who can verify your identity securely before making changes to your account records.

Live Chat Open the chat widget from any page on plinko2. Tell the agent you have a privacy request. They will verify your identity using your registered phone number and then process the change or escalate it to our data team within…
Email Send your request to our support email address listed in your account settings. Include your registered phone number and a brief description of what you need — access, correction or deletion. We reply with confirmation once the request is actioned.
Account Settings Log in, tap the profile icon, then open the privacy section. From there you can download a summary of your stored data, update your contact details directly, or submit a formal deletion request that routes to our data team automatically.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around the assumption that your phone is your primary device and your mobile wallet is your main payment method. That shapes how we encrypt, store and limit access to everything tied to your account. Below are six specific areas where our handling matters most to you.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are depositing via bKash from Dhaka or browsing Crash Zone on mobile data, the information moving between you and us cannot be read by anyone intercepting the connection.

Encryption at Rest

Once your data reaches our servers, it stays encrypted in storage. Payment details, identity documents and session logs are all protected by encryption keys that rotate on a regular schedule, limiting the window of exposure if any single key were compromised.

Cookie and Session Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising cookies track you across other sites. You can clear all cookies from your browser settings — your next visit simply starts a fresh session.

Account Security Layers

Your account is protected by your password and an OTP sent to your registered phone number whenever a login comes from a new device. If someone tries to access your account from an unrecognised location, we lock the session until you verify through your phone.

Data Retention Periods

We keep transaction records for as long as financial regulations in your region require, and no longer. Once the retention period expires, records are permanently deleted from our active systems and backups. Identity documents follow the same lifecycle.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account entirely. Corrections happen within your active session if made through account settings. Full deletion requests go through a verification step and are completed once we confirm your identity via Nagad or Rocket-linked phone.

Common Questions About Your Data Rights

These are the questions our support team receives most often about data, privacy and account information. Each answer describes what we actually do — no vague promises. If your question is not here, reach us through live chat or email and we will answer directly.

We collect your name, phone number, email address and the device details you use to access the platform. If you deposit via bKash, Nagad or Rocket, we also store the transaction reference so your wallet history stays accurate.

We share data only with payment processors when you initiate a transaction and with fraud-detection services that protect your account. We never sell your personal information to advertisers or unrelated third parties.

Log in and open your account settings. The privacy section lets you download a summary of your stored data — identity details, transaction history and session logs. You can also request a full export through live chat.

Yes. Submit a deletion request through account settings or contact support. We verify your identity through your registered phone number, then permanently remove your data once any regulatory retention period has passed.

We retain transaction records for the period required by applicable financial regulations in your region. Once that period ends, records are permanently deleted from our active databases and backup systems.

We use session cookies to keep you logged in and preference cookies for language settings. No cross-site tracking cookies are placed. You can clear them from your browser settings at any time — you will simply need to log in again.

Payment data travels over SSL-encrypted connections and is stored encrypted on our servers. We do not retain your wallet PIN or full account number — only a transaction reference and the amount, so your mobile wallet credentials stay with you.

We send an OTP to your registered phone number. The new session stays locked until you enter that code. If you did not initiate the login attempt, the session is blocked and we log the event for your review in account settings.

Access to plinko2 depends on your local law and eligible regions. This policy covers all data we process regardless of where you access the platform, but specific rights — like deletion timelines — may vary based on regional regulations.

Open account settings and edit your details directly. Changes to your name or phone number require a quick verification step — an OTP sent to your current registered number — to prevent unauthorised modifications. Updates apply immediately after verification.

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